Elevated 5xx error rates and latency on Suppression List API for some SparkPost customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Sep 11, 2024 - 16:20 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 11, 2024 - 16:09 EDT

Identified

We are experiencing an elevated level of errors and latency on Suppression List API for some SparkPost customers. Please retry any 5xx error.

Note: This issue does not impact SparkPost customers hosted in the EU.

Posted Sep 11, 2024 - 15:35 EDT

This incident affected: Suppression List API (Suppression List API - USA).